The “Azerbaijan Children Hotline,” operating with the support of
Azercell Telecom, provided comprehensive child protection support
throughout 2025. During the reporting year, the helpline registered
a total of 5,520 inquiries.


Each case underwent professional assessment, with early
intervention tools applied to identify risks and ensure timely
response. As part of the response framework, 127 in-person family
visits were conducted, comprehensive social evaluations were
carried out, and beneficiaries received online psychological
consultations and free legal assistance.


Where necessary, individual sessions with children were
organized, and multidisciplinary cooperation was maintained with
relevant state institutions to ensure coordinated and responsible
case management. Group therapy sessions further strengthened
psychosocial support mechanisms available to children and
families.


The data analysis highlights the key areas of concern affecting
children.

1,605 appeals were related to psychological challenges, 823 to
social difficulties, and 808 to various forms of violence. The
majority of violence-related cases involved domestic abuse.
Additionally, 120 cases were linked to cyberbullying and 53 to peer
bullying.


During the reporting year, 165 cases involved children exposed
to exploitation or abuse in vulnerable conditions. These included
60 incidents of early marriage, 54 cases of children leaving
abusive environments, 44 instances of forced labor, and 7 cases of
labor exploitation.


The service also received 168 appeals related to access to
shelter and 76 concerning suicidal ideation or attempts —
underscoring the sustained demand for professional psychological
and crisis support.


Legal guidance was provided in 730 cases, while 302 appeals
concerned education rights and 56 related to healthcare access.
Additional contacts primarily involved consultations and requests
for information about available support services.







In terms of demographics, 2,995 appeals were made by women,
1,541 by men, and 984 anonymously. Adolescents aged 15–18 accounted
for the largest share of contacts (3,754), followed by children
aged 11–14 (1,324) and children under 10 (442).


The hotline also actively expanded its awareness efforts in 2025
through school-based initiatives and digital communication
channels, increasing visibility of child protection services and
strengthening preventive outreach.


Operating since 2010, the hotline supports children requiring
special care as well as individuals seeking guidance on child
protection matters. Confidentiality remains a fundamental
principle: information is shared with relevant authorities only
when necessary and with the applicant’s consent.


Accessible via the short number 116111, mobile lines, email,
website, social media platforms, and a dedicated mobile
application, the Azerbaijan Children Hotline has received more than
81,000 appeals since its launch.


The service is implemented by the “Ümidli Gələcək” Social
Initiatives Public Union with the support of Azercell Telecom and
in partnership with the State Committee for Family, Women and
Children’s Affairs of the Republic of Azerbaijan.