New concept brings digital services, retail and
personalized support together
Azercell has opened its first dealer store based on a new retail
and service concept, offering subscribers a more convenient and
flexible way to access its services. Located at 15A Shikhali
Gurbanov Street in Baku, the store combines digital technology,
personalized customer support and a modern retail environment.
Developed in line with leading practices in the global
telecommunications industry, the new concept focuses on simplifying
service processes and offering greater flexibility in meeting
subscribers’ needs.
The store’s digital self-service solutions enable subscribers to
complete a range of transactions more quickly and conveniently,
while interactive screens make it easier to explore available
products and services. Customers who require personal assistance
can also receive support from store representatives.
The concept also introduces a new approach to the retail
experience. Alongside Azercell products and services, customers can
explore and purchase a range of devices, with digital tools
providing easy access to detailed product information.
The launch of the next-generation store reflects Azercell’s
continued focus on digitalizing customer services and enhancing
service quality. The company will continue to expand convenient and
flexible service options for its subscribers.
