Azerbaijan’s national air carrier, AZAL, is introducing a new
service designed to provide more comfort and personal space in
Economy Class. The airline now offers the option to “block” an
adjacent seat, allowing passengers to book extra space by keeping
the seat next to them, or even an entire row, unoccupied.
This option gives travellers greater comfort during their
journey: more room to move, added privacy, and a calmer travel
experience. The launch of this service reflects AZAL’s strategy to
develop personalized solutions and enhance comfort at every stage
of the journey. The option is available only in Economy Class and
does not apply to Business Class or Extra Legroom Economy
seats.
How the service works:
– After purchasing a ticket, passengers receive an email a few
days before departure offering the option to block the adjacent
seat. Passengers can also submit their own offer by visiting the
AZAL Upgrade page on azal.az or
accessing the Manage Booking section.
– Prior to the flight, passengers are notified whether their
offer has been accepted.
– The price of the service depends on the route, flight
duration, and current seat availability.
– The service is available only if there are unoccupied seats on
board. If the flight becomes fully booked and the seat must be
reassigned to another passenger, the payment is automatically
refunded, and the customer receives a notification.
A short video tutorial on how to use the service is available at
https://youtube.com/shorts/qgFunjJCIZw?feature=share
