BAKU, Azerbaijan, July 19. The number of public
complaints related to Uzbekistan's fuel and energy sector dropped
by 26 percent in the first half of 2026, falling from 50,000 to
39,000 compared to the same period last year, First Deputy Energy
Minister Umid Mamadaminov said in an interview with O‘zbekiston
24.
He attributed the improvement to ongoing reforms, including the
commissioning of new power generation facilities, upgrades to
electricity transmission and distribution networks, and the
implementation of energy efficiency initiatives.
Despite the progress, Mamadaminov acknowledged that several
challenges remain. Many substations and transformer facilities
continue to operate under heavy loads, particularly in some
regions. Around 30 percent of the country's more than 1,800
substations with voltages of 35–110 kV have been modernized, while
the rest will be upgraded gradually with state funding.
Gas supply remains the main source of public complaints,
accounting for more than half of all appeals. Most concerns relate
to natural gas and liquefied gas deliveries, especially delays in
supplying gas cylinders to households.
To improve service, the ministry is rolling out a digital gas
supply management system, which is expected to significantly reduce
complaints before the autumn and winter heating season.
According to Mamadaminov, the energy sector is now moving beyond
its large-scale capacity expansion phase and entering a new stage
focused on digital transformation, infrastructure modernization,
and automation.
Over the next four years, Uzbekistan plans to modernize
approximately 5,000 kilometers of electricity transmission and
distribution networks, construct new substations, and introduce a
nationwide automated digital management system.
The Energy Ministry is also preparing a new development strategy
that предусматривает modernization of call centers, improvements to
the public complaint handling system, and the wider use of
artificial intelligence to enhance customer services.
