For Yelo Bank, innovation is first and foremost about
simplicity. Striving to make modern banking solutions more
accessible and faster for its customers, the Bank is rapidly
advancing the automation of its internal processes through Robotic
Process Automation (RPA).
The first successful milestone of this initiative is the
complete automation of business account registrations on the State
Tax Service portal. A process that was previously performed
manually by an employee and took approximately 2 minutes is now
completed by robots in just 2 seconds. This innovation not only
eliminates risks associated with human error but also minimizes
customer waiting times, significantly boosting operational
efficiency. As routine tasks become automated, employees are
empowered to focus their full attention on more impactful and
creative ideas tailored to customer needs.
These successful results and future objectives were discussed
during a recent strategic meeting with the Bank’s technology
partner, Linktera. Over the coming year, Yelo Bank plans to migrate
even more business processes to robotic systems, maintaining
digital transformation as a top priority across all areas of
operation.
By implementing cutting-edge technological solutions, Yelo Bank
aims to simplify internal workflows while providing customers with
more flexible, efficient, and bright service at every
touchpoint.
Need more information about our banking services? Then call 981
or visit our Facebook, Instagram, Whatsapp, or yelo.az
accounts.
