BAKU, Azerbaijan, November 2. The Central Bank
of Azerbaijan (CBA) has obtained an international certification for
its consumer complaint management system, the regulator
announced.
According to the report, the Central Bank has been consistently
working to protect the rights of consumers and investors in
financial markets, align existing consumer complaint management
processes with international standards, and implement best
practices.
"As part of these efforts, the Central Bank’s existing complaint
management system was evaluated for compliance with the
requirements of the ISO 10002:2018 standard, Quality management –
Customer satisfaction – Guidelines for complaints handling in
organizations.
"Following an assessment conducted by the certification body TÜV
Austria Azerbaijan, the Central Bank was awarded the ISO 10002:2018
management system certificate for the investigation and management
of consumer complaints," the report noted.
