Mobile operator reaffirms compliance with ISO
10004:2018 standard
Azercell has successfully completed the certification audit for
compliance with the international customer service standard ISO
10004:2018, reaffirming its commitment to excellence in customer
service. This certification is awarded to companies adhering to
globally recognized requirements for measuring customer
satisfaction and maintaining high service quality.
The recent certification, conducted by TÜV Austria Azerbaijan
LLC, once again highlighted Azercell’s strong customer-centric
approach, dedication to superior service standards, and continuous
efforts to enhance customer satisfaction.
ISO (International Organization for Standardization) is a global
federation of national standardization bodies that develops
standards for products, services, and management systems across
industries, technologies, and business processes.
Azercell first received the ISO 10004:2018 certification in
2021. The latest renewal marks the fourth consecutive
certification, underscoring the company’s sustained commitment to
quality management and exceptional customer service.
