Many people still visit a bank branch or call the customer
support center to check their card balance, unblock a card, order a
new one, get information about a loan, track a card refund, or
clarify details of banking transactions. However, for most everyday
banking needs, there's a much faster and more
convenient way.
With the AI Assistant in the Birbank app, users can
instantly get answers to questions about banking products and
services, including card applications, loans, money transfers, and
deposits. The AI Assistant also allows
users to check their card balance and recent transactions, track
the status of card refunds, find branch locations and opening
hours, explore personalized financial offers, and complete a range
of banking operations directly within the app.
While intelligent chatbots handled around 40% of customer
inquiries in the Birbank chat until 2025, today that figure has
increased to 70%. This growth reflects customers' increasing trust
in AI-powered solutions and has contributed to raising customer
satisfaction to 75%.
The AI Assistant also supports voice
interactions, providing even faster access to banking
services and helping users manage their everyday financial needs
more conveniently.
Birbank, the trademark of Kapital Bank and a provider of the
latest digital innovations and banking products, serves its
customers through a mobile application with more than 3 million
active users, as well as the largest branch network in Azerbaijan,
consisting of 116 branches, 51 divisions and 13 Digital Centers.
For more information about the Birbank’s products and services, you
can visit birbank.az call the 196
Information Center, or reach out through the bank’s various social
media pages.
