“Azercell Telecom” LLC has successfully renewed its
certification under the ISO 10002:2018 international standard for
customer complaint management, reaffirming the effectiveness of its
customer feedback and complaint-handling processes. The
surveillance audit was conducted by TÜV Austria Azerbaijan LLC.
ISO 10002:2018 sets internationally recognized requirements for
the effective management of customer complaints, ensuring
transparency, responsiveness, and continuous improvement in
customer service processes. The successful completion of the audit
confirms that company’s processes for receiving, reviewing, and
resolving customer complaints remains fully aligned with
international best practices.
Azercell first obtained ISO 10002 certification in 2011. Since
then, the company has continuously enhanced its customer feedback
and complaint management processes, reinforcing its commitment to
delivering a high-quality customer experience.
ISO (the International Organization for Standardization) is an
independent, non-governmental international organization that
develops and publishes globally recognized standards across a wide
range of industries and sectors.
Customers can contact Azercell’s Customer Care Center 24/7 by
dialing *1111 or via the landline numbers 012 490 49 49 (for
prepaid subscribers) and 012 490 52 52 (for postpaid
subscribers).
