BAKU, Azerbaijan, June 9. Payment habits are
expected to undergo major changes over the next five years as
artificial intelligence becomes more deeply integrated into
financial services, Trend reports.
Speaking at the 10th International Finance and Banking Summit in
Baku, Zakir Khanmammadov, head of the Payment Systems Office at
Kapital Bank, said the bank is making significant investments in
AI, with many of its processes already supported by the
technology.
“Customer payment behavior is already changing, and that trend
will continue,” Khanmammadov said. “In five years, I believe people
will no longer know their card numbers or other payment details by
heart.”
He said the growing adoption of tokenized and QR-code payments
has already reduced consumers’ reliance on physical bank cards.
According to Khanmammadov, future payment systems will become
increasingly seamless, operating largely in the background without
requiring direct user interaction.
“Consumers will make a purchase, and payment will be completed
automatically in the background through artificial intelligence or
a digital agent,” he said. “The process will become more intuitive
and more focused on the user.”
He added that the next generation of payment systems is likely
to be built around platforms that are not tied to a specific bank
or payment instrument, offering greater flexibility and
convenience.
“When customers are asked for their card number, they may simply
not know it because the system will handle the payment
automatically,” Khanmammadov said. “I envision a more convenient,
intuitive and borderless payment ecosystem.”
